Alterna CX
Curated by SignalCustomer experience management solution
Overview
AlternaCX offers a customer experience management solution for businesses. It allows users to capture customer feedback about products and services through web surveys, in app, email, SMS, and IVR. It analyzes customers conversations over social media channels and competitors comments to predict customers emotions such as happiness, confusion, anger. It uses artificial intelligence technology to predict the satisfaction levels of customer experiences. It caters to companies in the field of banking, insurance, and retail. Clients include Akbank, Sompo Japan Insurance, and Koctas.
Key facts
- Founded
- 2015
- Headquarters
- Istanbul, Turkey
- Stage
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Business model
- 4 products and services
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Contact
- Phone
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