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Curated by SignalAI based Customer Interaction Management
Overview
Spin-off from the University of Koblenz, Germany, ITyX provides software solutions for the customer care and ECM industry. It has developed its software solutions to capture, analyze, classify, validate and process text-based content and data across all channels (email, web, whitemail, app, fax, SMS) automatically. Enables conversations across E-mail, social media, or mobile app. Learn from converstaions and improve its knowledgebase to better align to support custoemers. Proactively engage visitors and guide them through chat and co-browsing solutions. Analyze service dialogs in real-time and gain insights and helps in predicting customer behaviours through predictive analytics. VOICE is provided at workstations as a service and hosted by IT team.
Key facts
- Founded
- 1996
- Headquarters
- Cologne, Germany
- Stage
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Business model
- 6 products and services
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