Clarabridge
Curated by SignalCustomer intelligence platform on cloud
Overview
Offers a CEM platform to collect feedback through multi-channel - mobile, email, IVR, desktop, social channels, text, surveys, blogs to capture the voice of the customer. With text analytics, speech analytics, sentiment analysis, and NLP it helps to manage unstructured feedback and provides real-time actionable insights that can be integrated with CRM systems to provide better services to customers. Some of its customers include AOL, Capital One, Expedia, Intuit, Walmart, United Airlines, and Marriott International. It acquired Engagor and MarketMetrix in 2015 and 2014.
Key facts
- Founded
- 2006
- Headquarters
- Reston, United States
- Stage
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Contact
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