EpiAnalytics
Curated by SignalText and Sentiment Analytics
Overview
EpiAnalytics provides text and sentiment analysis to automate response to customer service requests and survey comments. EpiAnalytics solution suite consists of three main offerings designed to improve the customer experience before, during and after a customer engages with an organization. Products include RedFlag™, SmartCase™, and EfficiencyReason™. The EpiAnalytics embedded real-time technology automatically identifies the reason why customers are contacting an organization. Text analytics automatically code inbound emails, Cases, Leads and survey responses. It also analyzes Twitter or Facebook comments.
Key facts
- Founded
- 2008
- Headquarters
- Carlsbad, United States
- Stage
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Business model
- 5 products and services
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