Etuma
Curated by SignalCustomer feedback text analytics
Overview
Etuma offers customer feedback text analytics solutions. It allows businesses to categorize text data, customer feedback by viewpoint, topic, and sentiment. It enables users to collect data from social channels, forums, contact centers, and others and generates insights, trends, and reports on customer insights. It also allows businesses to perform sentiment analysis based on the category, aspects of the product, service, and campaign in real time. It can be integrated with Twitter, Facebook, Salesforce, and Zendesk. Clients include Art, Finnair, and Betsson.
Key facts
- Founded
- 2011
- Headquarters
- Helsinki, Finland
- Stage
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Business model
- 13 products and services
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Contact
- Phone
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