ICS
Curated by SignalCustomer experience technology company offering solutions to manage customer retention rates
Overview
Customer experience technology company offering solutions to manage customer retention rates. It offers CaaS platform to integrate routing, IVR, Chat, Email, SMS, Social interaction, recording, quality, workforce management, performance management, back office, and surveys. It allows to summarize a customer service interaction and add the notes to a CRM record, eliminating agent note-taking, and managing after-call work, offer guidance and suggestions during an interaction to help agents successfully upsell or cross sell to manage sales.
Key facts
- Founded
- 2007
- Headquarters
- Medford, United States
- Stage
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Business model
- 16 products and services
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Contact
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- Phone
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