Medallia

Overview

AI powered customer experience management software. It enables users to capture and connect customer signals across the organization and interactions. It leverages AI to predict the customer behaviour in real time. It collects feedback from different sources such as email, website, apps, mobile messaging, IoT connected devices, software applications, calls, chat, social review sites, and more to personalize the customer experiences. It also provides solutions to monitor and track customer journey. The platform includes features for comprehensive feedback capture, administration of programs, role-based reporting, AI-driven analytics, and integrations with other systems.

Key facts

Founded

2001

Headquarters

Pleasanton, United States

Stage

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Industry

Enterprise Software & Infrastructure

Business model

5 products and services

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Contact

Primary office

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Phone

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• Sales Development Representative (London)

  London, England, United Kingdom · On-site · Internship

• Senior Platform Engineer, Build & Run

  McLean, VA · On-site · Internship

• Client Services, Engagement Manager

  Toronto, Ontario, Canada · On-site · Internship