Optimum Contact
Curated by SignalBusiness intelligence software for multiple functions
Overview
Optimum Contact is a provider of healthcare technology (audit & care quality, feedback, outcomes, data capture, etc.) and business intelligence (CEM, performance management, quality, staff engagement, etc.). Optimum leverages Meridian (an EDC and feedback system) to build its products. The firm's software coverage for BI includes Customer Experience Management to provide insights through an integrated view of customer experience by gathering VoC. For CPM, its software has coverage across enterprise functions. The firm's software for quality, risk, and audits provide tailored compliance reports. Its capabilities span audit design, data scheduling, response processing, reporting, and analysis.
Key facts
- Founded
- 2003
- Headquarters
- Northwood, United Kingdom
- Stage
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Business model
- GTM channel
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Contact
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- Phone
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