Proponisi
Curated by SignalCustomer experience feedback monitoring and coaching for call centers
Overview
Offers contact center coaching solutions - "Burst Coaching" for call center staff. It offers training modules covering areas such as: active listening, clean desk policy, professionalism & etiquette. It also offers voice of the customer monitoring solution by collecting feedback through IVR surveys, SMS, email, social media. Uses text analytics to broadly detect positive and negative words.
Key facts
- Founded
- 2015
- Headquarters
- Dallas, United States
- Stage
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Business model
- 6 products and services
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Contact
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